Frequently Asked Questions:
What is the difference between the Full and Half Day Tour?
The Full Day New York Tour starts earlier in order to allow passengers the opportunity to take the ferry to the Statue of Liberty. Half Day New York Tours start later picking up between 11 am and 11:30 am. With the Half Day Tour we take a few pictures of the Statue from New Jersey then meet our Full Day passengers to start our tour of Manhattan.
Is the meal included?
Passengers are paying for the price of the bus tour and the guide. A meal is not included. You may also want to bring some cash for souvenirs and for tips to street performers who can take pictures with or for you.
Is the ferry ride to the Statue included?
The ferry ride to the Statue is optional. It is not included in the tour price.
How much does ferry to the Statue of Libery Cost?
At this time, the cost to go to the Statue is $18 per adult and $9 per child. This is just to go to the Statue. Pedestal and Crown Passes have a higher price and may not be readily available. For further information please visit http://statuecruises.com/.
Do you pick up at our hotel?
Yes, for most hotels we pick you up directly at the front door. Near Newark Airport the hotels have a free shuttle service to Newark Airports P4 Airtran Monorail Station. From these hotels we pick up passengers at P4.
What should we bring on the tour?
You should bring a good camera with charged batteries and plenty of memory or film. On a sunny day it is good idea to bring a bottle of water and sunscreen. On a rainy day, an umbrella or a poncho is appropriate. Some cash for a meal is good as well.
How long are stops?
Each stop is about 20 - 30 minutes, giving you plenty of time to hear the explanation of the tour guide, ask questions and take pictures.
How much walking is involved?
Our tours involve a good amount of walking to get a full experience of New York. Each stop involves between 1 and 10 blocks of walking. If you have some difficulty you can stay on the bus during a stop and we will be happy to help you if you need a walker or wheelchair.
If we have difficulty walking can we stay on the bus?
Yes, while the tour is more fun when if you get off, you can stay on the bus if needed.
Can we skip a stop?
This is not recommended. If you stay longer at a stop you would miss our entertaining guides information on the bus. You would have to pay for a taxi in order to catch up. This would create confusion for the tour. It is better to stay with the group.
When will we return to our hotels?
We cannot guarantee an exact return time due to traffic and other factors. Our goal is to get back from the Statue of Liberty by 12:15 and get to the 9/11 Memorial around 1pm. We hope to return people to NJ between 6 and 7 pm.
What if we want to stay in New York?
If you want to stay in New York, you can get off with the tour guide, just after the Times Square stop. You will be responsible for getting back to your hotel. You will be supplied with directions to your destination and your hotel.
Is there anything we should not bring?
New York is a very safe place and you will be with a group. It is best if you leave any weapons in the hotel.
What if we get lost or separated from the group?
Please call our office immediately at 201-476-9400 and we will help you get back to the bus right away.
What if we lose something or leave something on the bus?
Please contact us right away so that we can look for the item and arrange to send to you. While we will gladly protect your belongings, Matador Tours Inc is not responsible in any way for personal belongings.
Since now you understand more about the tour, you are ready to book now!
If you have any further questions please contact us at firstname.lastname@example.org